Privacy Policy

1. Overview and Scope

bejoto ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every individual who visits or interacts with the bejoto online betting platform at https://bejoto.cam (the "Platform"). This Privacy Policy explains in clear, straightforward terms what personal information bejoto collects from you, how that information is used, under what circumstances it may be shared, how it is secured, and what rights you have with respect to your own data.

This Policy applies to all users of the bejoto Platform, including registered account holders, visitors who browse without registering, and individuals who contact us via any customer support channel. By accessing the Platform or creating a bejoto Account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.

2. Definitions

For clarity and consistency, the following terms carry the meanings set out below throughout this Privacy Policy:

• "Personal Data" means any information that identifies or can reasonably be used to identify a specific individual, either directly or indirectly, including name, national identity number, contact details, device identifiers, and financial information.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, modification, blocking, erasure, or destruction.
• "Data Controller" means bejoto, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of bejoto under a contractual obligation.
• "User", "you", or "your" means any person who accesses the Platform or holds a bejoto Account.
• "Account" means the registered user account you create on the bejoto Platform.
• "KYC" (Know Your Customer) means identity and document verification processes required for account activation and withdrawal processing.

3. Information We Collect

3.1 Information You Provide Directly

When you register for an Account, verify your identity, make deposits or withdrawals, contact customer support, or participate in promotions, you provide us with personal information that may include:

• Identity Information: Full legal name, date of birth, gender, nationality, and Indonesian National Identity Card number (NIK from KTP)
• Contact Information: Email address, mobile telephone number, and residential address in Indonesia (including city, province, and postal code)
• Financial Information: Bank account details including bank name (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga), account number, and account holder name; e-wallet identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Identity Verification Documents: Photographs or scans of government-issued identification (KTP), proof of address documents, and selfie photographs for biometric matching
• Communications: Content of messages sent to our support team via live chat, email, or WhatsApp

3.2 Information Collected Automatically

When you access and use the Platform, we automatically collect certain technical and behavioral information, including:

• Device and Technical Data: IP address, device type and model, operating system and version, browser type and version, screen resolution, and unique device identifiers
• Usage Data: Pages visited, features used, games played, bets placed, session duration, click paths, and referring URLs
• Location Data: General geographic location derived from IP address (country and city level); we do not collect precise GPS location without explicit consent
• Transaction Data: Records of all deposits, withdrawals, bets, wins, losses, bonus activations, and account balance changes
• Log Data: Server logs recording access times, request types, error logs, and security events

3.3 Information from Third Parties

We may receive information about you from third parties in limited circumstances, including:

• Identity verification service providers who assist in validating the authenticity of your KTP and other documents
• Payment processors and banking partners confirming deposit and withdrawal transactions
• Fraud prevention and anti-money-laundering (AML) screening services
• Publicly available sources where relevant to account verification or fraud investigation

4. How We Use Your Information

bejoto processes your personal data only when we have a lawful basis to do so. The purposes for which we use your information are as follows:

4.1 Account Management and Service Delivery

• Creating, maintaining, and managing your bejoto Account
• Processing deposits and withdrawals to and from your Indonesian bank account or e-wallet
• Delivering the games, sports betting markets, and other services you request
• Calculating and crediting bonuses, cashback, and VIP loyalty rewards
• Settling bets and processing winnings accurately

4.2 Identity Verification and Compliance

• Verifying your identity through KYC procedures to prevent fraud and underage gambling
• Complying with anti-money-laundering (AML) and counter-terrorism financing (CTF) obligations
• Screening transactions and accounts against applicable watchlists and sanctions databases
• Maintaining records required by applicable law and regulatory requirements

4.3 Platform Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions, bonus abuse, and cheating
• Monitoring for multiple accounts, collusion, and prohibited betting patterns
• Protecting the integrity of games and sports betting markets
• Investigating security incidents and unauthorized account access

4.4 Customer Support

• Responding to inquiries, complaints, and support requests submitted via live chat, email, or WhatsApp
• Investigating and resolving account disputes
• Maintaining records of support interactions for quality assurance and training purposes

4.5 Responsible Gaming

• Monitoring betting patterns to identify potential problem gambling behavior
• Enforcing deposit limits, time-out periods, and self-exclusion requests you have activated
• Communicating responsible gaming information and support resources to at-risk players

4.6 Marketing and Personalization

Where you have provided consent or where permitted by applicable law, we may use your information to send you promotional offers, bonus notifications, new game announcements, and personalized recommendations based on your gaming preferences and activity on the Platform. You may opt out of marketing communications at any time by contacting [email protected].

4.7 Analytics and Platform Improvement

• Analyzing usage patterns to improve Platform performance, game offerings, and user experience
• Conducting internal research and business analytics
• Testing new features and optimizing existing functionality

5. Disclosure and Sharing of Information

bejoto does not sell your personal data to third parties. We will not share your personal information with external organizations except in the circumstances described below:

5.1 Service Providers and Data Processors

We share personal data with carefully selected third-party service providers who process data on our behalf under strict contractual obligations. These include payment processors and banking partners (BCA, BRI, BNI, Mandiri, and e-wallet operators), identity verification service providers, cloud hosting and infrastructure providers, customer support platform providers, fraud detection and AML screening services, and analytics providers. All processors are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to bejoto.

5.2 Legal and Regulatory Disclosure

We may disclose personal data to competent courts, government authorities, law enforcement agencies, or regulatory bodies when required to do so by Indonesian law, court order, or other legal obligation, or when we believe in good faith that such disclosure is necessary to prevent criminal activity, protect public safety, or enforce our Terms and Conditions.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of bejoto's assets, your personal data may be transferred to the acquiring entity. We will provide reasonable notice before your personal data becomes subject to a different privacy policy.

5.4 With Your Consent

Outside of the circumstances above, we will only share your personal data with third parties when we have obtained your explicit consent to do so.

6. Data Security

bejoto implements robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, destruction, or accidental loss. Our security infrastructure includes:

• Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data at rest, including financial account numbers and identity documents, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized bejoto personnel on a strict need-to-know basis. All staff with access to personal data undergo background checks and regular data protection training.
• Infrastructure Security: Our servers are hosted in secure data centers with physical access controls, 24/7 monitoring, redundant power and network connections, and regular penetration testing by independent security firms.
• Two-Factor Authentication: We offer and encourage two-factor authentication (2FA) for all user accounts to prevent unauthorized access.
• Audit Logging: All access to personal data by bejoto staff is logged and subject to regular audit review.

7. Data Retention

bejoto retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Our standard retention periods are as f ollows:

• Account and Transaction Data: Retained for a minimum of 5 years following account closure, in accordance with Indonesian financial record-keeping requirements and AML obligations.
• Identity Verification Documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Customer Support Records: Retained for 3 years from the date of the last interaction.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted within 30 days.
• Technical Log Data: Retained for up to 12 months for security and fraud investigation purposes, then anonymized or deleted.

When personal data is no longer required for any legitimate purpose, we securely delete or anonymize it so that it can no longer be associated with any individual.

8. Cookies and Tracking Technologies

bejoto uses cookies and similar tracking technologies to operate and improve the Platform, personalize your experience, and analyze usage patterns. A cookie is a small text file placed on your device by a web server when you visit the Platform.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These cookies enable core features such as user authentication, session management, security controls, and load balancing. The Platform cannot operate properly without these cookies, and they cannot be disabled.
• Performance and Analytics Cookies: Collect anonymous information about how users interact with the Platform — which pages are visited most, how long sessions last, and where errors occur. This data helps us improve Platform performance and usability.
• Functional Cookies: Remember your preferences and settings, such as preferred language, game display options, and last-visited sections, to provide a more personalized experience across sessions.
• Marketing and Targeting Cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These cookies may track your browsing behavior across sessions.

8.2 Managing Your Cookie Preferences

You may control or disable non-essential cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only certain types, or delete existing cookies. Please note that disabling certain cookies may impair Platform functionality, including the ability to log in or access certain game features. Consult your browser's help documentation for instructions on managing cookie settings.

9. Your Rights and Choices

As a user of the bejoto Platform and a resident of Indonesia, you have specific rights with respect to your personal data. We are committed to honoring these rights promptly and transparently:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed. We will respond to access requests within 14 business days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain information directly through your Account dashboard.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent, or where you object to processing. Note that we may be legally required to retain certain data even after an erasure request, as described in Section 7.
• Right to Restriction of Processing: You may request that we restrict processing of your personal data in certain circumstances, for example while we investigate the accuracy of data you have disputed.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to other processing activities where our legitimate interests are the legal basis.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing your request. We aim to respond to all requests within 14 business days.

10. Children's Privacy

The bejoto Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you are not permitted to register for an Account, access any gambling features, or submit personal information to the Platform.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that information and close the associated Account. If you are a parent or guardian and believe your child has submitted personal data to bejoto, please contact us immediately at [email protected] so we can take appropriate action.

11. International Data Transfers

bejoto operates primarily to serve Indonesian players, and the majority of your personal data is processed within data centers located in the Asia-Pacific region. However, some of our service providers and technology partners may process personal data in jurisdictions outside Indonesia as part of delivering their services to us.

When we transfer personal data internationally, we ensure that adequate safeguards are in place to protect it to a standard at least equivalent to the protections applicable in Indonesia. These safeguards include contractual data processing agreements incorporating standard data protection clauses, transfers to countries that provide an adequate level of data protection, and technical and organizational security measures appropriate to the risk profile of the transfer.

12. Changes to This Privacy Policy

bejoto reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. When we make material changes, we will post the revised Policy on this page with an updated "Last Updated" date and, where appropriate, notify registered Account holders by email or through an in-Platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the bejoto Platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with a revised Policy, you should discontinue using the Platform and contact us to close your Account.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how bejoto handles your personal data, please do not hesitate to get in touch with our team:

• Email: [email protected] (subject: "Privacy Policy Inquiry")
• Live Chat: Available 24/7 through the bejoto Platform
• Response Time: Under 2 minutes for live chat; within 1 business day for email
• Operating Hours: 24/7, Western Indonesia Time (WIB, UTC+7)

We take all privacy-related inquiries seriously and are committed to resolving any concerns quickly, fairly, and in accordance with our obligations under applicable data protection law.